Modernized website to enrich client engagement and service accessibility

Modernized website to enrich client engagement and service accessibility

Modernized website to enrich client engagement and service accessibility

To transform MCC Economics' online presence into a user-friendly, informative platform that effectively showcases their expertise and services, potentially increasing client engagement and trust.

To transform MCC Economics' online presence into a user-friendly, informative platform that effectively showcases their expertise and services, potentially increasing client engagement and trust.

To transform MCC Economics' online presence into a user-friendly, informative platform that effectively showcases their expertise and services, potentially increasing client engagement and trust.

Summary

Problem:

MCC Economics' website suffered from inconsistent branding, poor responsiveness, unclear content, and outdated design. The site failed to effectively showcase its expertise or facilitate client engagement.


Solution:

Redesigned the website with a cohesive brand identity, improved functionality, and clear content structure. Hosted on Webflow and implemented CMS integration, third-party tools, and responsive design to enhance user experience and effectively present MCC's services.

TIMELINE

3 months

TEAM

1 Visual Designer (me)
1 Webflow Developer (me)
1 Project Manager

TOOLS

Figma

Webflow

Notion

Google Sheets

DISCIPLINES

Visual Design

Webflow Development

Context

MCC Economics is a leading consultancy firm based out of the UK and UAE, specializing in providing strategic advice and support to utility, transport, and communications organizations. With a focus on industries such as gas, electricity, water, and aviation, MCC Economics offers a wide range of services including economic analysis, regulatory support, financial management, and data analytics.

As the sole designer and webflow developer on the team, I owned the whole design process for the MCC’s website using marketing materials and content given by the team.

WHY THE REDESIGN

1: Inconsistent layout and branding

2: Issues with responsiveness

3: Unclear content copy

4: Outdated designs

5: Broken information architecture

1: Inconsistent layout and branding

2: Issues with responsiveness

3: Unclear content copy

4: Outdated designs

5: Broken information architecture

required functionalities

1: Interlinking CMS Setup

Interlinking teammates, services and publications using single and multi-reference fields through Webflow’s CMS functionality.

2: PayPal Setup

Integrating PayPal to buy data for MCC’s publications.

3: Calendly Setup

To book consultation meetings with clients.

4: Shiny App Embed

Embedding the Shiny Dashboards to show the expertise and process of working.

5: LinkedIn Feed Embed

Implementing LinkedIn Feed on the homepage.

Website goals

After creating a user journey, I strategically identified key objectives, developed a targeted action plan, and executed it effectively to achieve desired outcomes and overcome obstacles — make sound decisions in pursuit of goals and in response to challenges.

Content Goals

1: Clarity Of Purpose

Articulate their mission and diverse financial services for clients across various sectors.

2: Highlight Services

Highlight offerings: data insights, financial strategies, and innovative solutions.

3: Transparent Information

Present transparent details on processes, pricing, services, eligibility, and client history.

4: Customer Support Visibility

Create engaging content showcasing their unique value and industry-specific expertise.

5: Trust Building

Build trust through expertise demonstrations, testimonials across industries.

Usability and Design Goals

1: Calls-to-Action

Create prominent, logical CTAs to guide user journey smoothly.

2: Mobile Responsiveness

Design responsive, easily tappable elements for mobile users.

3: Simplistic Design

Implement clear navigation for quick access to relevant information and services.

4: Readability and Scannability

Optimize layout for easy reading and scanning of content.

5: Consistent Branding

Maintain consistent branding for a cohesive, professional look that builds trust.

6: Dynamic Content Sections

Design updateable sections linking team members, services, and publications.

Design HIGHLIGHTs

The project will follow an agile methodology, with iterative development cycles and frequent client feedback to ensure the website meets the desired requirements and objectives.

1: UX Audit
2: Information Architecture
3: CMS Planning
4: Low-fidelity Wireframes

1: UX Audit
2: Information Architecture
3: CMS Planning
4: Low-fidelity Wireframes

5: Mood board and UI Design
6: Webflow Development
7: Testing

5: Mood board and UI Design
6: Webflow Development
7: Testing

Finalized Wireframes

Mood board: After multiple iterations on mood board, client finalized on 2 variations, chose the first (Trusted Consultants) at the end.

learnings

1: End-to-end ownership

Managing the entire design process as the sole designer and developer.

2: Balancing aesthetics and functionality

Creating a visually appealing design while ensuring practical usability.

3: Agile methodology

Implementing iterative development cycles with frequent client feedback.

4: Strategic planning

Aligning website design with broader business goals and user needs.

impact and key metrics

  • Created and launched a polished website, resulting in a 50% surge in client inquiries

  • Enhanced website performance, reducing load time through streamlined Webflow development techniques

  • Created and launched a polished website, resulting in a 50% surge in client inquiries

  • Enhanced website performance, reducing load time through streamlined Webflow development techniques

  • Created and launched a polished website, resulting in a 50% surge in client inquiries

  • Enhanced website performance, reducing load time through streamlined Webflow development techniques

Divyansh Pareek © 2024

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10:10 AM

Divyansh Pareek © 2024

|

10:10 AM